FAQs

Bins (5)

Do you have bins for sale?

Yes, we do have bins for sale. Please shoot us an email to get more information.

What happens if I lose a bin or other rented equipment?

We hope that never happens. If it were to happen, however, we’ll have to charge you for the lost item(s). Sorry.

How many Gorilla Bins should I order?

Working as movers in NYC, we’ve seen it all and have created 5 packages for common NYC living arrangements. The number of bins in each package is based on our experience and what we consider to be the average, so If you’re a minimalist, please move one size down and if you think you may have more stuff than average, please move one size up.

We also offer up to 5 additional medium bins (@ $3 each) on any package for those who think they may need just a few more bins. We suggest that you move one size up, if you need more than 5 bins.

How big are the bins?

Our bins come in two (2) sizes. Every package comes with a balanced mix of medium and large bins so you can properly distribute the weight of your items and not break your (or your mover’s) back.

Our Medium Bins measure 22″x15″x13″ and are great for books and smaller, denser items that can get heavy when packed together. Use bubble wrap, towels and/or t-shirts to fill up any extra space and act as a buffer for your more fragile items.

The Large Bins measure 27”x17”x12″ and are great for larger, lightweight items that fill up space quickly. Be sure to check the bin weight frequently because they get heavy fast.

Are the bins clean?

Yes. All of our bins are thoroughly vacuumed and cleaned with a chemical solution before they are delivered to you.

How it works (13)

How many Gorilla Bins should I order?

Working as movers in NYC, we’ve seen it all and have created 5 packages for common NYC living arrangements. The number of bins in each package is based on our experience and what we consider to be the average, so If you’re a minimalist, please move one size down and if you think you may have more stuff than average, please move one size up.

We also offer up to 5 additional medium bins (@ $3 each) on any package for those who think they may need just a few more bins. We suggest that you move one size up, if you need more than 5 bins.

How long do I keep the bins?

The standard rental period included on all of our packages and products is two (2) weeks. However, if you need extra time for your move, we offer the option to keep the bins longer.

Here are the weekly rates on our packages:

Studio – $20

1 Bedroom – $30

1 Bedroom Couples – $40

2 Bedroom – $50

Family Package – $60

 

Finished unpacking early and don’t need the full two-week rental? No problem, just send us an email to schedule an earlier pick up date.

Is there a delivery or pick-up fee?

No, we offer FREE delivery and pick up to Brooklyn, Manhattan and Queens for all orders $65 and above. Please email us to find out the fees for deliveries outside our service area.

Any additional deliveries that fall under the minimum may be subject to a $40 delivery charge.

What is your service area?

Our service area is currently limited to Brooklyn, Manhattan and Queens. Due to the high cost of commercial vehicle tolls, traffic and other challenges, we are currently unable to deliver or pick up outside this area without an additional fee. Please email us to find out the fees for deliveries outside our service area.

Can I reschedule my pick-up?

Yes. If you would like to have your bins picked up earlier or later, please, shoot us an email to schedule a new pick-up date.

Please take into consideration that the standard rental period is two (2) weeks so any pick-ups scheduled after the initial rental period may incur an additional charge at the weekly rate. Please send us an email ASAP to reserve a new date and time slot. Our slots fill up quickly so we cannot guarantee any last-minute changes.

Can I use your dollies to move my furniture?

Yes, our dollies have carpeted ends, which provide cushioning and protect furniture from scuffing.

Will you bring the bins up to my apartment?

Yes. We offer an extra In-Home Delivery service option, where we will bring the bins up the stairs and into your apartment. However, free ground floor and elevator delivery/pick up is included in every package.

Do I need tape?

Nope. Gorilla Bins have attached, interlocking, flip-pack lids that seal without any tape. For added security, we also provide free Gorilla Bin Locks to quickly secure the lids of every bin.

Can I choose my delivery and pick-up times?

Yes. We deliver and pick up six (6) days a week with four (4) time slots to choose from each day (please see below.) Your default pick-up date will be exactly 2 weeks from your date of delivery – you get to choose your pick-up time slot during the order process. If you’re unpacked and would like us to pick up the bins early, please shoot us an email to schedule a new pick-up date and time slot.

When do I pay?

Payment is by credit/debit card upon delivery. Our drivers are equipped with mobile devices that accept American Express, Discover, JCB, Mastercard and Visa. Payment before delivery can also be arranged upon request.

What forms of payment do you accept?

We very happily accept American Express, Discover, JCB, Mastercard and Visa. We do not accept cash, checks or money orders at this time. Sorry.

Is there a cancellation fee?

No. However, we would really appreciate it if you send us an email ASAP so we don’t make the trip out to your location. Thanks.

Can I reschedule my delivery?

Yes. Please send us an email ASAP to reserve a new date and time slot. Our slots fill up quickly so we cannot guarantee any last-minute changes. However, we understand that life happens and we will always try our very best to accommodate.

Other (7)

Are you a moving company?

No, but we here are some movers we really like.

What happens if I lose a bin or other rented equipment?

We hope that never happens. If it were to happen, however, we’ll have to charge you for the lost item(s). Sorry.

Do you have bins for sale?

Yes, we do have bins for sale. Please shoot us an email to get more information.

Why should I choose Gorilla Bins?

Created by NYC movers, we offer a streamlined and efficient approach to moving. We deliver, and pick up, durable, rugged, professional-grade moving supplies at a price comparable to cardboard. The convenience of our service along with the growing awareness of eco-friendly products makes Gorilla Bins the perfect choice for moving in NYC.

What is your service area?

Our service area is currently limited to Brooklyn, Manhattan and Queens. Due to the high cost of commercial vehicle tolls, traffic and other challenges, we are currently unable to deliver or pick up outside this area without an additional fee. Please email us to find out the fees for deliveries outside our service area.

When do I pay?

Payment is by credit/debit card upon delivery. Our drivers are equipped with mobile devices that accept American Express, Discover, JCB, Mastercard and Visa. Payment before delivery can also be arranged upon request.

What forms of payment do you accept?

We very happily accept American Express, Discover, JCB, Mastercard and Visa. We do not accept cash, checks or money orders at this time. Sorry.